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FAQ's

  • A. You can check the status of your order by clicking "Track Order" below.

  • A. We will send you an email and SMS upon order confirmation. You can also check the status of your order by clicking 'Track Order' below.

  • To make customers transactions most secured we have adopted the most trusted methods of payments That customers can choose as preferred payment options for availing services on the ATOZ online Marketplace.

    A. Pay by using internet banking.

    B. Cash on Delivery ( C.O.D. ).

    C. Pay by Card on Delivery.

    D. Pay using Wing money service.

    E. Collect from ATOZ Office on payment.

    ATOZ Cambodia strives to be the friend in need for everyone through their dedicated Team of well qualified professionals. Thus build an arena of trusted service.

    - PLACED: Your order is placed
    - DISPATCHED: Your item has been handed over to the courier
    - DELIVERED: Your item has been delivered
    - CANCELLED: Your order has been cancelled
    - REVERSED: Your request to return/replace is in process
    - RETURNED: You have returned your item and received refund
    - REPLACED: Your replacement request is complete
    - COURIER RETURNED: The item is returned to atozcambodia by the courier as undelivered

    A. The different statuses on My Orders are:

  • A. You can change your address any time before your item is shipped from My Orders. Once we ship it the address can't be changed. You can also check the status of your order by clicking "Track Order" below.

  • A. Currently, this option is not available for all atozcambodia purchases. It is only available for some items.

  • A. Most of our orders get delivered within a day or two across India. We give a delivery date range to show you the maximum days in which your item will be delivered. Check the status of the order by clicking Track Order below.

  • A. We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

  • A. Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.

  • A. If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.

  • A. This could be because:

    - You have a single order with many items, that could have been shipped separately
    - You only have a single item order.
    - If an item is missing from a set or combo, please get in touch with us through 'Contact Customer Care' below.


  • A. Enter your PIN code in the PIN code tool located on the item's information page. It will confirm if we deliver to your location.

  • A. APIs don’t support creation of On Request bookings. But a booking might get created as 'On Request' in case multiple people tried to book same room and inventory got exhausted before serving all the requests in context. For such 'On Request' booking, post sales team will work out on this and update you via phone/emails.

  • A. We will send you an email and SMS upon order confirmation. You can also check the status of your order by clicking 'Track Order' below.

  • A. The different statuses on My Orders are:

  • - PLACED: Your order is placed
    - DISPATCHED: Your item has been handed over to the courier
    - DELIVERED: Your item has been delivered
    - CANCELLED: Your order has been cancelled
    - REVERSED: Your request to return/replace is in process
    - RETURNED: You have returned your item and received refund
    - REPLACED: Your replacement request is complete
    - COURIER RETURNED: The item is returned to atozcambodia by the courier as undelivered


  • A. You can change your address any time before your item is shipped from My Orders. Once we ship it the address can't be changed. You can also check the status of your order by clicking "Track Order" below.

  • A. Currently, this option is not available for all atozcambodia purchases. It is only available for some items.

  • A. Most of our orders get delivered within a day or two across India. We give a delivery date range to show you the maximum days in which your item will be delivered. Check the status of the order by clicking Track Order below.

  • A. We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

  • A. Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.

  • If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.

  • A. This could be because:

    - You have a single order with many items, that could have been shipped separately
    - You only have a single item order.
    If an item is missing from a set or combo, please get in touch with us through 'Contact Customer Care' below.


  • A. Enter your PIN code in the PIN code tool located on the item's information page. It will confirm if we deliver to your location.

  • A. Don't worry, we'll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can submit your delivery preference on My Orders.

  • A. Choose SD+/atozcambodia Fulfilled items to get super-fast delivery, or try our Next Day Delivery option when placing your order.

  • A. We will refund the charge, as well as credit an equal amount as compensation to your FreeCharge Account.

  • A. Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the 'CONTACT CUSTOMER CARE' button below.

  • A. Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

  • A. Yes you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

  • A. We attempt delivery many times. If undelivered, we will initiate refund.

  • A. Currently we do not deliver items internationally.

  • A. No problem. If you change your mind, you can refuse the pickup of your item.


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